Our Opportunity:
Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners everywhere. Within Chewy, the compounding team is focused on providing a comprehensive and affordable selection of compounded medications that improve patient outcomes and deliver an industry-leading customer experience.
As part of this mission, The Chewy Health team is looking for a Product Manager to join our compounding team. As a Product Manager, you will develop and execute a product roadmap for Compounding Hub, Chewy’s enterprise compounding pharmacy software. You will own the creation and prioritization of this roadmap, informed by quantitative and qualitative insights and supported with clear business and technical requirements. You will collaborate with operations, analytics, UX design, and software engineering teams to deliver a scalable platform that meets the business needs of Chewy’s Compounding Pharmacy, all while keeping a customer-first mindset to ensure that the compounding customer has a best-in-class customer experience.
What you'll do:
- Use your customer’s first mindset to guide the development and delivery of best-in-class customer experiences.
- Develop and maintain a roadmap and prioritize product backlog ensuring product vision aligns with both customer and business goals.
- Coordinate with operational leadership to identify areas of opportunity within the compounding ecosystem, both to improve operational efficiency and to improve quality within the pharmacy.
- Define and analyze measures of success (KPIs) for new features and enhancements; transform these insights into clear requirements for product enhancements and new features.
- Monitor performance of your product(s) and measure impact of product enhancements; communicate impact clearly across the organization and use to drive prioritization.
- Collaborate with analytics, data science, design and engineering resources to deliver features with strong customer and business value.
What you'll need:
- 3+ years of product management experience, product-adjacent roles, or compounding pharmacy experience.
- Proficient in analyzing and effectively communicating metrics to support recommendations.
- Excellent written and verbal communication skills, along with the ability to manage time-sensitive tasks with attention to detail.
- Strong stakeholder management skills, particularly with leadership, and the ability to drive initiatives from conception to completion.
- Passion and curiosity, as well as the drive and desire to create a best-in-class experience.
- Flexibility for periodic travel (0-5%)
Bonus:
- Familiarity with cGMP and USP guidelines.
- Ability to succeed in an entrepreneurial and fast paced culture.
- Fluency in SQL and/or Tableau
- Experience in engineering, analytics, or UX design roles
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
If you have a question regarding your application, please contact HR@chewy.com.
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