POSITION SUMMARY
As the Operations, Inventory & Demand Manager, you will orchestrate the full operations, supply chain, and forecasting lifecycle for our Amazon channel. From demand forecasting and replenishment planning through FBA/PCL inbound/outbound logistics and compliance, you will ensure product availability, cost-efficiency, and scalability.
This role is highly cross-functional and will collaborate closely with advertising, catalog/content, finance, and supply chain teams to synchronize demand, supply, and channel execution.
OTHER ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
Demand Planning & Forecasting
- Develop and maintain SKU-level demand forecasts (rolling 12–18 months) using historical sales, promotional plans, seasonality, and new product pipeline.
- Translate forecasts into replenishment plans and collaborate with procurement/production to secure inventory availability.
- Build and refine forecasting models, replenishment triggers, and safety-stock formulas.
- Coordinate with marketing and strategy teams to determine safety stock levels for new product launches and upcoming advertising/promotional campaigns.
Inventory Management
- Maintain optimal inventory levels across FBA, FBM, and PCL locations.
- Monitor stock levels daily to prevent stock-outs, minimize excess inventory, and maintain healthy days-of-supply.
- Manage inventory health KPIs such as:
- Stock-out rate
- Inventory turn / sell-through
- Excess & aged inventory
- IPI score (or equivalent metrics)
FBA & PCL Operations
- Manage inbound shipments into Amazon FBA, including carton prep, labeling, documentation, and routing requests.
- Track and reconcile shipments to ensure proper receiving and replenishment.
- Perform FBA and PCL inventory cycle count, transfer and reconciliation adjustments.
- Process FBA return and recalls
- Audits, fallow audit processes, submit, track discrepancies and escalate issues appropriately.
- Oversee PCL operations including storage, handling, kitting, and returns management.
- Manage inventory discrepancies, and operational disputes.
- Be innovative and resourceful in identifying broken systems and processes, supporting the development of new solutions to improve operational efficiency
Compliance & Regulatory Operations
- Ensure adherence to Amazon compliance requirements for:
- Packaging
- Labeling
- Case-pack and carton specs
- Expiration/batch tracking (for regulated categories)
- Maintain operational SOPs for audit readiness.
- Prevent compliance-related inventory losses and operational interruptions.
Cross-Functional Alignment
- Partner with the Advertising & Growth Manager to align campaign calendars with inventory availability and demand signals.
- Collaborate with the Catalog & Content Manager on new product launches, listing transitions, and SKU changes.
- Work closely with finance and supply chain counterparts to manage working capital and operational budgets.
Analytics & Reporting
- Build dashboards showing:
- Demand vs. actual sales
- Inventory disposition
- Forecast accuracy
- Replenishment pipeline
- Supply chain costs
- Use Amazon seller central account performance metrics for data reporting.
- Present insights and recommendations to senior leadership.
WORK ENVIRONMENT
· Duties are performed primarily in a smoke-free office and manufacturing environment
MINIMUM JOB QUALIFICATIONS
- 5+ years in inventory planning, demand forecasting, or supply chain/operations — preferably within Amazon or eCommerce.
- Strong understanding of Amazon FBA operations, inbound requirements, and inventory health metrics.
- Proven ability to build forecasting models and translate insights into actionable replenishment strategies.
- Experience managing 3PL partners and inbound/outbound logistics.
- Familiarity with packaging, labeling, batch tracking, and regulatory operations (especially for regulated categories).
- Strong project management skills and ability to handle multiple deadlines.
- Excellent cross-functional communication skills.
- Bachelor’s degree in Supply Chain, Operations, Business, or equivalent; advanced degree is a plus.
Preferred Qualifications
- Direct experience managing Amazon FBA inventory at scale.
- Experience working with seasonal products, high-velocity SKUs, or volatile demand profiles.
- Advanced Excel skills; experience with BI tools (Power BI, Looker, Tableau).
- Experience in multi-market logistics or cross-border operations.
- Experience in PIM / DAM / Feed management tools.
PHYSICAL REQUIREMENTS
- Frequent sitting and walking
ProCaps provides :
- A competitive salary!
- Top-Tier Medical, Dental & Vision Coverage - $0 when you qualify for the Wellness Program!
- Paid Time Off, Eight (8) Company Holidays
- 401(k) with Company Match – up to 4.5%
- 100% Company Life Coverage
- 100% Short Term Disability Coverage
- Gym Membership Reimbursement
- Vitamin Allowance + Discounts
- Company-Funded Health Savings Account ($1,600/year)
- Cash Reward Employee Referral Program
- Pet Insurance
- Fantastic work environment that focuses on Safety, Quality, Community, and amazing people. We hire top talent and celebrate the ingenuity and tenacity of our team members and leaders!
