The Warranty Claims Administrative Assistant, reporting to the Warranty Claims Supervisor, is responsible for critical administrative support to the Warranty Claims Supervisor by managing the intake, documentation, and initial processing of warranty claims related to our interpreting services. The role is the organizational backbone of our dispute resolution process. You will ensure the smooth and efficient flow of information, allowing for a focus on fair and timely resolutions.

Key Responsibilities:

Claim Workflow Management: Assist with the end-to-end claim workflow within our CRM ensuring cases are accurately logged, updated, and moved through each stage of the investigation process. Update profiles with notes, status changes, or other relevant information resulting from claim investigations. Update job assignments within our scheduling platform
Intake and Coordination: Assist as a point of contact for receiving and logging all incoming quality claims. Coordinate with internal Scheduling and Accounting teams to gather necessary service details, verify information, and assist with resolution actions. Communicate professionally with clients and interpreters to request missing information or clarify details needed for a complete claim. Assist with coordination of meetings between the claims team, clients, interpreters, or other internal departments
Documentation and Reporting: Conduct initial reviews of claims to ensure all required information is present before further investigation. Gather and attach all preliminary documentation to the central. Assist the Supervisor by running routine reports on claim volume, status, and resolution times

High school diploma or equivalent; an Associate's degree is a plus
2+ years of experience in an administrative, coordinator, or support role, preferably in HR, customer service, or a quality assurance environment
Experience working with a CRM system
Proficiency in Microsoft Office Suite and/or Google Workspace
Exceptional organizational skills and a keen eye for detail
Excellent written and verbal communication skills
Proven ability to handle sensitive and confidential information with integrity

Disclaimer:

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this role. The duties, responsibilities, and qualifications may change at any time, with or without notice, to meet the business needs of the organization.

Hanna Interpreting Services LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Medical, Dental, and Vision Insurance
401(k) with company match
Generous PTO and paid holidays
Professional development opportunities
Employee assistance program
Company-sponsored events and activities
Hybrid Work Environment
Pay Range: $20-22/hour

Hanna Interpreting Services LLC jobs

Warranty Claims Administrative Assistant