Stella-Jones is North America's leading producer of industrial pressure-treated wood products. Responding to the vital infrastructure needs of our economy, we manufacture and distribute railway ties, utility poles, residential lumber and industrial wood products across the continent.

Stella-Jones recruits team members who embody our core values and desire an environment where growth is inspired, dedication is recognized, and achievement is rewarded. Our ever-expanding footprint provides a great prospect for career advancement as we seek to develop our emerging leaders.

Account Specialist manages assigned customer accounts by handling a variety of pre/post sales functions to ensure the highest quality of customer service.

Principal Responsibilities:

•Contributes to the development of sales forecasts and targets.

•Assists with managing inventories, orders, and related transactions for assigned customers and territories.

•Maintains knowledge of all contractual and regulatory requirements of the customers.

•Verifies and posts details of business transactions to spreadsheets and databases.

•Investigates and resolves customer complaints and/or issues in an urgent manner.

•Reconciles report discrepancies and problems.

•Inputs customer and sales data into processing system according to company procedures.

•Reviews, balances, interprets, and corrects computer reports and submits to management upon request.

•Assists customers and other staff by answering questions related to accounts, procedures, and services.

•Monitor inventories in yards and may be responsible for Alliance customers as assigned.

•Provides input to the planning department to ensure that appropriate FG inventory levels are maintained and that replenishments are scheduled in order to meet the requirements of our customers.

•Reviews all quotes and orders to ensure accuracy and timely submission.

•Monitors transactions to ensure compliance with both company and industry procedures and regulations.

•Ensures all proper paperwork is filed in customer folders to meet department policy.

•Participates in the preparation and submission of RFQ’s, RFP’s, other formal quotations, and bids as requested by the customers.

•May need to be available to work additional hours and/or weekends to provide required customer storm response coverage, as appropriate

•May be required to attend customer service events and field calls with limited overnight travel

•Participates and contributes to company safety program.

•Performs other related duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Employee Benefits:

As a Stella-Jones employee, you will have access to excellent benefits and incentives including:

The security of working for a company designated as an essential workplace
Comprehensive total benefits package with 3 medical plans to choose from
Several company-paid benefits including:
- Dental and Vision coverage
- Life insurance and Accidental Death & Dismemberment (AD&D) policies
- Long-Term Disability Coverage
- Access to a robust employee assistance program
Competitive compensation
Annual bonus program opportunity
401(k) savings plan with generous Company match (150% on the first 4% deferred)
2 weeks paid vacation and 9 holidays
Career advancement opportunities
Ability to purchase Company stock

Equal Opportunity Employer/Veterans/Disabled

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