Why ShipMonk?
ShipMonk is the world's largest 3PL for high-growth e-commerce and DTC brands. Since our inception in 2014, we've operated with a singular guiding principle: to help small and medium-sized e-commerce businesses scale by offering technology-driven fulfillment solutions that enable business founders to devote more time to the things that matter most in their businesses. Put simply, ShipMonk helps e-commerce companies stress less and grow more. Headquartered in Fort Lauderdale, FL, ShipMonk has more than 2,500 employees across facilities in Fort Lauderdale, FL, Pittston, PA, Los Angeles, CA, Bay Shore, NY, Las Vegas, NV, Louisville, KY, Fort Worth, TX, Mississauga, Ontario, Canada, Tecate, Mexico, the United Kingdom, and Prague, Czech Republic.
The Sr. Manager of B2B Operations and Strategy will be responsible for the end to end life cycle of our Merchants’ B2B orders. They will have a focus on three areas of the business: operational execution of B2B orders in a specific region, the merchant experience, and continuous improvement of our processes in order to increase quality, reduce costs and increase speed to process orders. Their main objective is to ensure 100% of B2B orders are shipped on time, in the right condition, to the right place. They must champion a collaborative culture, with cross-functional business groups and departments, to improve how we process B2B orders and enhance merchant satisfaction.
What you'll do:
- Deep dive into each B2B process within the warehouse, understanding exactly how orders flow
- Align with the merchants’ goals to better guide and service them
- Understand our retailers routing guides to ensure compliance
- Establish long-standing, trusted relationships with warehouse leadership, and develop open and effective channels of communication
- Lead process improvement workshops to reduce cost and improve quality
- Encourage revenue growth by supporting in building new features and functionalities for B2B merchants
- Manage key KPIs such as OTRS, OTS, Churn, Delivery Compliance, Support cases per Order, etc
- Develop and guide the B2B product roadmap, quarterly and annual
- Use data to drive decision making and improve key metrics
- Become the internal go-to for questions regarding B2B
- Provide regular updates to the executive team on the progress of Shipmonk's B2B business regarding, but not limited to: Order flows, carrier and shipment statistics, client support tickets and inquiries, integrations, recommendations for improvement and growth
What you'll need:
- Minimum three years of experience in a relatable Operations role
- Must be able to work in a fast-paced environment, and demonstrate the ability to meet deadlines
- Strong communication skills required (verbal and written)
- Must be willing to travel to different facilities and client locations
- Upbeat and enthusiastic personality, with a go-getter attitude
- Must be a problem solver and forward-thinking
- Experience with Warehouse Management Systems is a plus
- Experience with Retailer Routing Guides is a plus
- Role is based on site within a Shipmonk Fulfillment Center Mon-Fri
- To be able to work a flexible schedule during peak periods, such as nights and weekends, holidays, etc.
We are exceptionally proud of our designated, brilliant ShipMonkers -- the employees who collaborate to provide first-class service, solve problems, and collaborate to get the job done. We work hard and have fun at work while prioritizing growth, innovation, and diversity as key values.
When we add new positions at ShipMonk, we define the role 80% and look for talented individuals who can join the team, run fast, and co-create the other 20% of their job. We need our team to get engaged from Day 1 to do the work and define the work that will make us successful in the near and long term.
ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
