Key Responsibilities
Manage customer expectation and issues with software releases providing a prioritized list of requests to business unit per platform. Independently learn and investigate customer's high value problem (HVP), systematic bug or systematic software failures.
Troubleshoots a variety of difficult software problems and interface with engineering teams to improve product quality.
Interfaces with external customers for requirements analysis and schedule.
Manage software proliferation at customer sites. Deliver software implementations and manage customer to achieve project objectives.
Performs customer specific software testing and analysis on bugs and enhancements.
Track software performance and quality at external customer sites.
Provide on-going training to customers and customer engineers (CE) for technical products and systems issues. Deliver updates and reports to managers, partners and peers.
Assist in training junior level engineers in departmental procedures, corporate procedures, and detailed product operation. Lead work groups and troubleshooting forums.
Functional Knowledge
- Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines
- Windows Operating Systems including, but not limited to: Windows Server 2019, Windows Server 2012, Windows Server 2008, Windows Server 2008, Window 10, Windows 7, Windows XP, and/or Windows CE 7
- Ability to troubleshoot and reimage standalone computers using tools such as Windows PE, ImageX, and/or Norton Ghost
- Installing various software packages, through WiX, MSI, and other install methodologies
- Use of software log files to diagnose root cause for software issues
- Networking including TCP/IP, WAN, LAN, EtherCat, DeviceNet, Serial, and how to troubleshoot communication issues
- Virtual Machines using VMWare software utilities
- JIRA and Confluence platform, used to submit software issue tickets to development teams
Business Expertise
- Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
Leadership
- Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements
Problem Solving
- Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
Impact
- Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
Interpersonal Skills
- Explains difficult or sensitive information; works to build consensus
This position will be in support of PDC equipment and software products. PDC is
Process Diagnostic and control, also know as metrology equipment.
Candidate will have a degree in computer science, computer engineering or similar engineering degree.
Qualifications
Education:
Bachelor's Degree
Skills:
Certifications:
Languages:
Years of Experience:
7 - 10 Years
Work Experience:
Additional Information
Time Type:
Full time
Employee Type:
Assignee / Regular
Travel:
Yes, 25% of the Time
Relocation Eligible:
Yes
U.S. Salary Range:
$84,000.00 - $115,500.00
The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
