As a Level 3 Managed Services Engineer with a Microsoft focus, you will play a crucial role in providing advanced technical support and expertise to our clients. You will be responsible for managing and maintaining Microsoft-based systems, resolving complex technical issues, and optimizing IT infrastructure for maximum performance and reliability.
Job Duties and Responsibilities:
- Provide escalated technical support for Microsoft-based systems, including Active Directory, Exchange, Defender, Sentinel, Intune, Autopilot and other products in the Office 365 suite.
- Proactively monitor, troubleshoot, and resolve complex issues related to device enrollment, onboarding, provisioning, and application performance.
- Perform system administration tasks such as system configuration, patch management, and software upgrades.
- Design, implement, and maintain backup and disaster recovery solutions for Microsoft environments.
- Collaborate with Level 1 and Level 2 support teams to escalate and resolve technical issues in a timely manner.
- Assist L4 Consulting on project work as needed
- Conduct root cause analysis and implement corrective actions to prevent recurring problems.
- Document system configurations, procedures, and troubleshooting steps to maintain a comprehensive knowledge base.
- Participate in the adoption of DevOps processes as they relate to this department and proactively identify possibilities to streamline and automate.
- Participate in project planning and implementation of IT infrastructure upgrades and migrations.
- Stay updated on emerging Microsoft technologies and best practices to continuously improve service delivery and client satisfaction.
- Implement Conditional Access and MFA in the Azure tenant
- Experience with Device Management – Intune MDM/MAM, Autopilot, Windows Hello for Business
- Familiarity with Microsoft Security Products – Defender suite, Sentinel, Purview
- Familiarity with Identity management – Entra ID, PIM, Least Privilege, Access Reviews, etc.
- Speak with clients to identify opportunities within their organization to address pain points where our additional products and services can be leveraged.
- Exhibit leadership and organizational capabilities in a Managed Services team, client or project environment.
- Bachelor’s degree in Computer Science, Engineering or other related field or equivalent professional technology certifications CSE)
- Strong hands on experience with the technologies referenced in the above sections.
- Experience working within an office environment including knowledge of office processes, procedures, and technology
- Excellent verbal and written communication skills with the ability to interact with internal and external customers.
- Strong analytical skills and attention to detail.
- Must be a self-starter with excellent time management skills
- Prior experience in a technical role in IT Consulting and/or Managed Services environment.
- Familiarity with compliance models such as CMMC, PCI, HIPAA, etc. a plus
- Prior leadership experience leading a managed services team, client or project is a plus
