Role: Customer Support Technician II
Location: Chandler, AZ (Onsite)
Who We Are
Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible a Better Future.
Key Responsibilities
Assist our talented Engineers with preventative maintenance and corrective maintenance tasks as needed.
Perform standard Tier I procedures, including wafer measurement.
Learn to apply diagnostic techniques and use documentation to test equipment with the assistance of senior engineers.
Become a master at disassembling, cleaning, and rebuilding kits, as part of our kit management quality.
Complete Required Safety Trainings - preventive maintenance methods, systems, and customer engineering procedures to ensure you're prepared for success.
Represent our company with pride, always maintaining a professional demeanor and appearance when interacting with our valued customers.
Show respect for our customers by keeping your work area neat and orderly, reflecting our commitment to excellence.
Prioritize safety by following all procedures and consistently demonstrating safety as a core value.
Handle various materials, including hazardous materials, in compliance with regulatory requirements and company policies.
Record all necessary information for parts return accurately and efficiently.
Qualifications
Technical Certification, Associates, Military, or Relevant work experience preferred.
Previous experience in a similar role, ideally within a technical, engineering, or warehouse environment.
A strong understanding of safety procedures.
Troubleshooting, problem-solving and attention to detail are skills that are essential in this role.
Exceptional customer service skills, allowing you to communicate effectively with customers and team members.
The ability to work under direct supervision and follow detailed instructions to complete tasks efficiently.
Familiarity with Microsoft Suite products such as Teams, Outlook, OneDrive, and Excel.
Working Conditions
Embrace the opportunity to work in various environments, including cleanrooms and areas where hazardous materials are present.
Engage in physical activities such as lifting, carrying, and moving materials to ensure smooth operations.
What We Offer
At Applied, we prioritize the well-being of you and your family. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go.
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Qualifications
Education:
Associate's Degree
Skills:
Certifications:
Languages:
Years of Experience:
2 - 4 Years
Work Experience:
Additional Information
Time Type:
Full time
Employee Type:
Assignee / Regular
Travel:
No
Relocation Eligible:
No
U.S. Salary Range:
$19.00 - $26.40
The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
