Our Opportunity:
Chewy is seeking a Manager, Program Management III to join our fast-paced and dynamic Supply Chain Inventory team in Bellevue, WA or Plantation, FL. This role will oversee our Vendor Compliance and Chargebacks Programs, leading high-impact initiatives focused on optimizing end-to-end inventory processes and vendor performance. You will direct a team responsible for driving innovation and operational excellence, collaborating with key cross-functional partners to build long-term sustainable processes that enhance Chewy's supply chain efficiency.
The ideal candidate is an experienced leader with a deep understanding of supply chain processes, strong business insight, and a consistent track record in data-driven process improvements. This individual will excel at leading cross-functional teams, driving operational performance, and delivering results in an ambiguous and resource-constrained environment.
What You'll Do:
- Manage a team of 3-6 direct reports, guiding their development and ensuring their success in delivering key supply chain programs!
- Own and run the comprehensive vendor performance strategy, driving optimization across Chewy's fulfillment network to enhance customer experience and minimize operational costs.
- Collaborate with operations, supply planning, transportation, and merchant teams to build and scale extraordinary vendor management solutions.
- Lead and improve vendor performance and efficiencies, including on time vendor dispute/ticket resolution and critical issue handling.
- Identify gaps and inefficiencies in supply chain processes and work cross-functionally to design and implement solutions that align with business goals.
- Drive the development of data-driven tools and automated processes that improve decision-making and the scalability of inventory placement strategies.
- Own the charge on continuous improvement initiatives by streamlining processes, integrating new technologies, and ensuring operational excellence across teams.
- Provide thought leadership through data analysis, performance metrics, and operational key performance indicators, ensuring alignment with overall business objectives.
What You'll Need:
- Bachelor’s degree or equivalent experience in Supply Chain, Logistics, Finance, Engineering, Information Management, or a related field with an emphasis on analytics and quantitative methods.
- 5+ years of experience in supply chain operations, program management, or process improvement, preferably in an e-commerce or retail setting!
- Strong leadership skills with at least 2 years of experience leading teams and delivering high-quality results in an ambiguous environment.
- Demonstrated ability to lead large-scale, cross-functional initiatives, with a consistent track record of implementing process improvements and operational efficiencies.
- Excellent data analysis skills, with proficiency in SQL and advanced Excel. Experience with Tableau, Python, or other analytical tools is a plus.
- Strong written and verbal communication skills, with the ability to influence partners at all levels and translate complex data into actionable insights.
- Experience developing and delivering scalable solutions using Lean, Six Sigma, or other process improvement methodologies.
- Ability to travel up to 10% of the time.
Bonus:
- MBA or Master's degree in Supply Chain, Engineering, Analytics, or a related subject area.
- Experience with Fulfillment Center operations, retail assortment planning, or e-commerce supply chain.
- Previous experience with process automation, machine learning, or predictive analytics.
- Certification in Lean Six Sigma or Project Management.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
If you have a question regarding your application, please contact HR@chewy.com.
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