Position Overview
The Account Specialist I (CSR) at Stella-Jones is responsible for providing the highest level customer service to our customers by collaboratively working with Sales team (Sales Directors, Regional Managers, Account Specialists and Sr. Account Specialists). This role is primarily responsible for supporting the team with quotes, scheduling and order entry and other transactions for assigned region.
This role is office-based at our Tacoma Utility Pole manufacturing plant/office. To learn more about our utility pole products you would be supporting (including a 1 minute video overview), visit our product page: https://www.stella-jones.com/en/products/utility-poles
Key Duties:
• Manages quoted customers for assigned region.
• Prioritize incoming emails and tasks in order to meet deadlines
• Proactively communicates pertinent information with cross functional teams and Supervisor as required
• Maintain basic pricing trends within assigned region.
• Works with Sales Support Specialist for Master Data requests
• Communicate with customers primarily via phone and email
• Assist with special projects as needed
Qualifications:
• One (1) or more years of customer service experience required; Three or more years of customer service preferred
• B2B customer service experience within the wood products, another industrial products, industry, and/or utilities a plus
• Proficiency in Microsoft Office (including Excel) required
• SAP (or other ERP system) experience a plus
Knowledge, Skills and Abilities:
• Strong organizational skills, proactive attitude with exceptional attention to detail
• Capability to multi-task and work under pressure of deadlines
• Ability to work in a team environment and interface interdepartmentally
• Ability to make sound decisions with minimum supervision and delegates effectively
• Ability to build strong working relationships and have an excellent customer service record
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
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