Job Summary
The Senior Manager of Change Management is a pivotal leadership role responsible for driving and overseeing the planning, execution, and communication of significant changes or transformations within the organization. The Senior Manager of Change Management role is instrumental in ensuring that employees, processes, and systems adapt effectively to change, ultimately contributing to the organization's success in achieving its strategic objectives.
Essential Job Functions
- Work closely with senior leadership and key stakeholders to define the overall change strategy, including objectives, scope, and desired outcomes of change initiatives.
- Align the change strategy with the organization's mission, vision, and long-term goals.
- Develop comprehensive change management plans outlining specific steps, timelines, and resource requirements for successful implementation.
- Identify potential risks associated with changes and develop effective mitigation strategies.
- Identify and assess the impact of change on various stakeholders, including employees, customers, suppliers, and partners.
- Create and execute tailored communication and engagement plans to address the unique needs and concerns of different stakeholder groups.
- Develop clear and compelling communication materials, including emails, presentations, and training materials.
- Ensure consistent, transparent messaging to build trust and gain buy-in from employees and stakeholders.
- Design and deliver training programs that equip employees with the necessary skills and knowledge to adapt to changes.
- Provide ongoing support and resources for learning and development.
- Identify sources of resistance to change and develop effective strategies to address and overcome them.
- Promote a culture of openness and feedback, allowing employees to express concerns and doubts.
- Define key performance indicators (KPIs) to assess the success and effectiveness of change initiatives.
- Continuously monitor progress, gather feedback, and make data-driven adjustments to the change strategy as needed.
- Collaborate with project teams to seamlessly integrate change management activities into project plans and timelines.
- Ensure alignment between change management efforts and project milestones.
- Serve as a role model for change resilience and effective leadership during times of change.
- Mentor and coach junior members of the change management team.
- Maintain detailed records of change management activities, progress, and outcomes.
- Continuously review and enhance change management processes and practices based on lessons learned and industry best practices.
- Collaborate with various departments and teams, such as HR, IT, and operations, to ensure a coordinated and holistic approach to change management.
- Foster a culture of adaptability, innovation, and continuous improvement within the organization.
- Directly manages the Change Management team.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
The Senior Manager Change Management is expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.
Education & Experience
- Bachelor’s degree in organizational behavior, human resources, organizational development, organization effectiveness, or 5+ years of experience in at least 2 of the following areas: organizational change management, organizational effectiveness, corporate communications, training, and/or project management.
Competencies – Knowledge, Skills and Abilities
- The ability to analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write reports and business correspondence. Ability to effectively present information to top management, public groups, and/or boards of directors. Ability to communicate with all levels of management and employees.
Operational Equipment
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Work Environment and Physical Demands
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Work Environment
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Office: Office setting. Seldom exposed to fumes or airborne particles. Loud working environment of the shop area. Functional vision and hearing required.
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Physical Demands
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Office: Sedentary.
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The Hillman Group is an Equal Employment Opportunity and Affirmative Action Employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.