Forecasts financial, manpower, and operational requirements for key business activities (start up, warranty, evals, retrofits/upgrades, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.
Manages startups in terms of time and cost requirements. Manages local inventories and RMA procedure. Manages systems start up and warranty cost under reserve.
Ensures customer satisfaction with Company service and system performance.
Interviews, hires, and coordinates required training for customer engineers as necessary to support customer obligations. Ensures employee satisfaction through:
communication of business progress and all related action.
setting goals and controlling achievements.
establishing training and career development plans.
Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent.
Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.
Achieves guaranteed up time and other parameters agreed to in service contracts.
Supports executive level projects and initiatives.
Promotes quality improvement processes to:
Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.
Years of Experience:
4 - 7 Years
Yes, 10% of the Time
U.S. Salary Range:
$92,000.00 - $126,500.00
The salary offered to a selected candidate will be based on a number of factors including location and level and will vary depending on confirmed job-related knowledge, skills, and experience. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.