Position Overview We are seeking an experienced and highly driven Key Account Solution Manager to lead strategic account development, solution design, and operational execution for top-tier e-commerce and logistics clients. The ideal candidate will have a deep understanding of end-to-end logistics networks—from first mile, linehaul, customs, to last-mile delivery—and will be capable of bridging business strategy with operational excellence to drive growth, service quality, and cost efficiency.
Key Responsibilities
1. Strategic Account Management
- Own the overall business relationship with major clients (cross-border platforms, brands, or 3PLs).
- Develop annual Joint Business Plans (JBP) covering revenue, cost, and SLA objectives.
- Act as the primary business partner to clients, providing consultative support on logistics strategy and expansion planning.
2. Solution Design & Implementation
- Design and deliver customized logistics solutions covering international and domestic segments (pickup, fulfillment, transportation, delivery).
- Work closely with product, operations, and tech teams to align client needs with company capabilities.
- Build and manage cost models, pricing structures, routing plans, and API/system integration projects.
- Monitor project implementation and ensure seamless operational rollout.
3. Performance Optimization
- Track SLA performance, cost efficiency, and customer satisfaction KPIs.
- Conduct regular business reviews and root cause analyses, identifying opportunities for process improvement and savings.
- Prepare detailed performance reports and cost optimization proposals for clients.
4. Cross-Functional Collaboration
- Collaborate with domestic and international teams (first mile, linehaul, customs, delivery) to ensure smooth end-to-end flow.
- Partner with internal platform teams (merchant operations, seller services) to enhance fulfillment experience.
- Act as the “voice of customer” in internal discussions and product roadmap planning.
- Bachelor’s degree or above in Logistics, Supply Chain Management, International Business, or related field.
- 5+ years of experience in e-commerce logistics, cross-border supply chain, or express delivery operations.
- Proven track record managing top-tier clients (e.g., SHEIN, Temu, TikTok Shop, Amazon, Walmart, Shopee, etc.).
- Solid understanding of logistics operations (3PL collaboration, SLA management, pricing, system integration).
- Strong analytical and problem-solving skills; proficiency in Excel, Power BI, or SQL preferred.
- Excellent communication and presentation skills in both English and Mandarin (a plus).
- Experience working in a fast-paced, cross-cultural environment with matrix collaboration.
- PMP or Six Sigma certification is a plus.
- Preferred Backgrounds
- Experience in cross-border logistics platforms (Cainiao, JD, TikTok, Temu, SHEIN).
- Familiarity with U.S. last-mile ecosystem (USPS, OnTrac, LaserShip, UniUni, Veho, etc.).
- Ability to independently prepare client proposals, solution decks, and business reviews.
- Hands-on experience in designing and launching new fulfillment or semi-managed delivery models.
What We Offer
- Opportunity to work with global e-commerce leaders and shape next-generation logistics networks.
- High exposure to strategic decision-making and international business collaboration.
- Competitive compensation with performance bonus, stock option (where applicable), and global career growth opportunities.
- 7 PTO days
- 5 Paid Sick Leave Days
- 6 Paid Holidays
- 401K 100% Matching up to 2%
- 50% Medical insurance, 100% Dental and Vision Insurance
