Customer Service Representative

Woodridge, IL 60440
GHX – Inside Sales & Customer Service /
Inside Sales & Customer Service Roles /
On-site
The successful candidate will be responsible for sales of corporate products to business and industrial establishments over the telephone and internet.  The Industrial Inside Sales/Customer Service Representative will maintain accounts and conduct day to day activities to keep account customers satisfied. Daily activities include heavy phone and internet correspondence with customers and vendors; source custom, non standard, value added solutions to customer problems; enter all sales orders and purchase orders into the computer system; and set up part numbers and manage contract files.

Role and Responsibilities

    • Sell industrial hose and gasket products and maintain customer accounts
    • Take orders on the phone and over the internet
    • Enter orders and product quotes into the computer system
    • Emphasize salable features, quotes prices and credit terms and prepares sales orders for orders obtained
    • Estimate delivery dates based on knowledge of production and delivery schedules and inventory
    • Prepares reports of business transactions in company database
    • Works with account managers to keep account activities up to date
    • Investigates and resolves customer problems with deliveries
    • Other duties as assigned

Requirements

    • 5plus years related experience and/or training; or Bachelor's degree (B. A.) from a four-year college or university; or equivalent combination of education and experience.
    • Must be able to successfully function in a fast paced, high volume environment utilizing Microsoft Office tools such as Word, Excel, Teams, etc.
    • Excellent communication and interpersonal skills a must. 
    • Must be able to multi-task and problem solve
    • Distribution and/or manufacturing experience required
    • Knowledge of industrial hose and gasket industry preferred
    • Knowledge of Epicor (P21) a plus