Senior Employee Relations Manager

We are hiring amazing humans, and we hope that includes you!

Are you looking for more than just a job? At Chewy, you’ll find yourself on a career path with other incredible humans, like yourself. Join a culture that values everything that you do, who you are, and the goals you have set for your career. We want to give you the chance to grow, earn competitive pay, and be happy while you do it. Sounds simple, but we love it!

Our Opportunity:

As a Senior Employee Relations (ER) Manager, you will be part of Chewy’s ER Center of Excellence (COE), which provides specific expertise in the areas of employee relations, investigations, and risk management for one of the fastest growing and most dynamic in e-commerce today. You will conduct fair, unbiased, and consistent investigations in response to a wide range of team member issues and concerns. You will provide recommendations and insight to local HR teams related to employee relations and provide important insight into the formation of consistent application of Chewy policies. You will work in close partnership with Chewy’s Legal team to raise allegations and concerns that pose substantial risks to the company. By using your deep expertise in conducting employee relations investigations, you can focus on a customer-first approach and thrive in a fast-paced business environment.

What You'll Do:

• Thoroughly and expeditiously conduct fair, consistent, and un-biased investigations related to complex Team Member allegations that could implicate significant legal, regulatory, financial, or other risks (including but not limited to harassment, discrimination, retaliation, workplace violence, and other violations of rules, regulations, policies, and procedures)
• Provide recommendations for the appropriate course of action based on the outcome of investigations
• Use the designated online case management tool (i.e., Navex) for reporting, documenting, and tracking investigations
• Partner with Legal team for complex allegations and training HR Team Members in conducting detailed investigations
• Engage and participate in Employee Relations projects and initiatives
• Provide critical input to the formation, consistent application, and revision of policies across the company based upon your investigation findings and recommendations
• Review investigation cases and issue trend data and provide actionable feedback to legal, HRBP teams, and senior leaders to reduce overall risk in the organization
• Support the evolution and improvement of the ER framework (process, tools, guides, etc.) for managing internal allegations and claims for conducting, appropriately reporting and detailing investigations and other employee relations matters
• This position may require travel

What You'll Need:

• Degree in Human Resources, Employee Relations, JD, or other related field
• 7+ years of progressive employee relations experience, including extensive experience in conducting workplace investigations
  • Preferred in an international e-commerce or fulfillment center organizations or experience in the veterinary or pharmaceutical industry
• Extensive knowledge of federal and state employment law (i.e., Wage and Hour regulations, state leave regulations, ADA, FMLA, etc.), as well as Labor Relations, and standard workplace investigation methodologies
• Experience working with HR information systems (i.e., Workday) and investigation case management software (i.e., Navex)
• Excellent written and verbal interpersonal communication skills, including outstanding active listening and critical thinking skills to determine issues and formulate and ask appropriate follow-up questions
• Demonstrable ability to use good judgment and the highest level of accountability to maintain credibility and handle difficult, sensitive, or volatile situations/individuals effectively and confidentially, including mediation in situations where required
• Experience creating and conducting training related to ER investigations and compliance, driven by investigative standard methodologies and company policies
• Ability to interface and partner with HR and non-HR partners to achieve results
• Ability to complete and prioritize multiple overlapping tasks with high attention to detail, reliability, and efficiency
• Ability to work into the evenings and weekends as business requires
• Experience with Union and Non-Union organizations a plus

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