Our Operations Supervisors are responsible for crews of 15-20 people and ensure tasks are being done in a timely manner. You will work closely with the Customer Service Department to ensure special project requests are done on time and in a professional fashion.
What you'll do:
- The Operations Supervisor will lead, manage and develop a team of 15 to 20 ShipMonk Associates
- Communicate policies to Associates and act as the primary information source for the team, maintain compliance, consistency, and taking corrective action when needed
- Use software to keep records, edit, and manage the inventory flow
- The Operations Supervisor will focus on the productivity, process, and quality of warehouse operations through warehouse KPIs
- Report to upper management on stock levels, issues, employee performance, etc.
- Constantly work to improve processes
- Optimize employee workflow (e.g. submit requests for the appropriate supplies) in order to maximize productivity
- The Operations Supervisor will ensure that facility equipment is properly maintained and safe
- Communicate with the warehouse manager to make critical decisions
- Train new warehouse associates
What you'll need:
- Associates or Bachelor's degree in Operations, Supply Chain, Management, Engineering or related field and/or Honorable Discharge from The United States Military as an NCO or higher rank preferred
- Minimum 2 years of experience in a supervisory role
- Working knowledge of inventory management software
- Excellent organization, planning skills, and strong attention to detail
- The Operations Supervisor will have outstanding communication and interpersonal abilities
- Proven track record of taking ownership, driving results, and managing change
- Ability to dive deep into data and provide thought-provoking, workable business solutions
- Available to work on weekends, holidays, and overtime as needed
- Ability to work in a fast-paced environment
- Must be able to stand for most of the day
- Ability to lift up to 40lbs.
