Job Summary

The Quality Management Assistant is responsible for overseeing and implementing quality control measures across an organization, ensuring products, services, and processes adhere to established standards by conducting audits, inspections, data analysis, and collaborating with teams to identify and address quality issues, ultimately aiming to improve customer satisfaction and operational efficiency. Key duties include developing and maintaining quality management systems, identifying areas for improvement, and facilitating corrective actions to maintain compliance with hospital policies and Joint Commission regulations.

Essential Duties:

· Advance the organization's commitment to health care quality through collaboration, learning opportunities and communication.

· Assists in Process Improvement (PI) meetings

· Inputs data from different sources into proper systems

· Fills in for the Director of Quality in meetings

· Performing regular quality audits and inspections to assess compliance with established standards across products, processes, and operations.

· Collecting, analyzing quality data to identify trends, root causes of issues, and areas for improvement.

· Developing and implementing strategies to address quality concerns, including corrective action plans and process improvements.

· Maintaining detailed quality records, documenting non-conformances, and generating reports on quality performance metrics to stakeholders.

· Providing training to employees on quality standards, procedures, and best practices.

· Collaborating with cross-functional teams to establish and update quality standards, policies, and procedures.

· Ensuring adherence to relevant industry regulations and quality standards.

· Communicating quality issues and improvement plans to management and relevant teams.

· Upholds the Organization's ethics and customer service standards.

Job Requirements

Education and/or Licensure –An associates degree in business administration or another related field. Bachelor’s degree preferred.

Experience - At least 2 years of experience in a mental health environment preferred. Knowledge of the Joint Commission accreditation requirements a plus.

Additional Requirements – Bi-lingual (English/Spanish) strongly preferred. Must possess or obtain a valid CPR certification and SAMA training within 30 days of hire.

Knowledge Skills and Abilities

· Knowledge of interviewing and conflict resolution techniques; laws, rules, and regulations applicable to the treatment rights of mentally ill individuals, including Texas civil commitment law and due process rights of consumers of mental health services; rights of patients in institutional and community facilities; ethics and principles of patient or consumer advocacy; and health care administration.

· Knowledgeable of patient rights and laws pertaining to mental health.

· Strong analytical skills to interpret data and identify root causes.

· Excellent communication and interpersonal skills to collaborate with diverse teams.

· Knowledge of quality management systems and methodologies (e.g., ISO standards).

· Problem-solving and critical thinking abilities to identify and address quality issues.

· Proficiency in data analysis tools and software.

· Attention to detail and ability to maintain accurate documentation.

· Ability to collect and analyze complex information, draw logical conclusions, and make sound recommendations.

Physical Requirements/Environmental Conditions

Perform the following with or without reasonable accommodations:

· Ability to stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift, grasp, and be able to perceive the attributes of objects such as size, shape, temperature, and/or texture by touching with skin, particularly that of the fingertips.

· Ability to express and exchange ideas via spoken word during activities in which they must convey detail or important spoken instructions to others accurately, sometimes quickly and loudly.

· Hearing to perceive the nature of sound with no less than 40 db loss @ Hz, 1000 Hz, and 2000 Hz with or without correction; ability to perceive detailed information orally and make fine discriminations in sound.

· Perform repetitive motions with wrists, hands, and fingers. Individual must be able to exert up to 100 pounds of force occasionally and to be able to lift, carry, push, pull, or otherwise move objects.

· Work requires a minimum standard of visual acuity with or without correction that will enable people in the role to complete administrative and clerical tasks and visually observe patients on the unit and in therapeutic activities.

· Must be able to work and concentrate amidst distractions such as noise, conversation and foot traffic; ability to handle interruptions often and be able to move from one task to another

· While worker may possibly be subjected to temperature changes, the worker is generally not substantially exposed to adverse environmental conditions as the work is predominantly inside.

401K, Medical/Dental insurance, FMLA and Short-Term Disability

Health Insurance
Vision Insurance
Dental Insurance
401K Retirement Plan
Healthcare Spending Account
Dependent Care Spending Account
PTO Plan with Holiday Premium Pay
Life Insurance (Supplemental Life, Term, and Universal plans are also available.)
Short and Long-Term Disability (with additional buy-in opportunities)

San Antonio Behavioral Healthcare Hospital

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Quality Management Assistant