Location: Remote
Type: Full-time
Start Date: Immediate
Reports To: CEO
Compensation: Competitive, commensurate with experience
About Us
We're a rapidly growing eCommerce company managing multiple six and seven-figure brands across Amazon, Shopify, Etsy, and emerging marketplaces. Our lean, high-performing team is looking for a strategic operational leader to partner directly with our CEO to drive Omni- Channel business growth and excellence.
This role goes beyond traditional operations management—it's about becoming a trusted strategic partner who can transform vision into execution, create scalable systems, and enable the CEO to focus on growth initiatives and innovation. You must be an intelligent problem solver with an Entrepreneurial flair. You are organized & confident while humble understanding none of us know it all as it is an ever changing landscape.
Your Mission
As the operational backbone of the organization, you'll bridge strategy and execution while maintaining a clear view of both day-to-day operations and long-term objectives. You'll bring structure to complexity, develop scalable processes, and ensure alignment across all teams. This unique position requires exceptional strategic thinking, operational excellence, emotional intelligence, and eCommerce expertise.
Key Responsibilities
Strategic Leadership & Organization
Transform the CEO's vision into actionable plans with clear timelines and deliverables
Develop and implement systems to track progress and ensure cross-functional alignment
Lead initiatives across multiple brands and platforms with precision and accountability
Executive Effectiveness
Strategically manage the CEO's priorities and schedule to maximize productivity
Identify critical focus areas and help deprioritize lower-impact activities
Shield the CEO from unnecessary distractions while maintaining open communication channels
Operational Excellence
Oversee daily execution across marketing, inventory management, and team coordination
Spearhead product launches from initial sourcing through final marketplace listing
Ensure project milestones are met while promoting team autonomy and ownership
Systems Development
Create standardized operating procedures that reduce complexity and enable scaling
Optimize technology stack including ClickUp, SoStocked, Slack, and Klaviyo
Streamline information flow and decision-making processes throughout the organization
Team Leadership
Balance directive leadership with supportive guidance based on situational needs
Proactively identify and address operational challenges before they impact performance
Foster accountability while maintaining team morale and clarity of purpose
Qualifications
Required Experience
3-5+ years in eCommerce operations with specific expertise in Amazon and Shopify
Previous experience as Chief of Staff, Executive Assistant to C-level, Head of Operations, or similar
Demonstrated success managing remote teams, freelancers, and agency relationships
Advanced project management skills with proficiency in ClickUp, Trello, or Notion
Strong understanding of digital marketing principles (email automation, PPC, SEO)
Data-driven approach with ability to leverage KPIs for decision-making
Exceptional communication skills with high emotional intelligence
Technical proficiency with eCommerce tools (Google Workspace, Helium10, SoStocked)
Preferred Skills
Copywriting and editing capabilities for marketing materials
Experience directing content creation and creative strategy
Supply chain management and logistics coordination experience
What We Offer
Deep partnership with the CEO and opportunity to shape company direction
Comprehensive ownership of operations with significant growth potential
Remote flexibility with full autonomy over your work
Clear path to COO-level responsibilities for the right candidate
Opportunity to build something meaningful in an agile, entrepreneurial environment
"We're seeking more than an executor—we want a true thought partner who helps the CEO operate at their highest level. The ideal candidate becomes an extension of the CEO's strategic thinking and operational capacity, creating a partnership that drives exceptional results."

Application Process: Finalist will be Tested & Vetted.
Respond Immediately with letter of Introduction
with "CEO's Right Hand" in the subject line. Applications without this subject line will not be considered.
Additional Requirements:
Fluent English with excellent communication skills
Availability during 9am-5pm EST working hours
Strong understanding of American business culture
Comprehensive knowledge of Amazon and interrelationships between DTC platforms
Standout candidates are encouraged to include a brief video introduction highlighting your unique strengths and relevant previous experience in similar positions.

American Luxury Gifts, LLC

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